Our office hours are Monday through Friday, 9 am to 5pm.
Our office is closed to the public at this time, due to COVID-19. However, you can schedule an appointment if you wish to meet with us at our 5345 Five Forks Trickum Rd, Lilburn location. Please wear a mask.
A secured locked box is at the door if you wish to drop off a payment.
Do you offer one time service?
We do offer one time lawn care service, it is priced as cleanup service (3 hours cleanup minimum, see below).
Can you give me a lawn maintenance quote over the phone?
Unfortunately, it is very difficult to give an estimate over the phone. Each yard is different and we do not have a fix price for lawn maintenance. Your rate will depend on the size of your property (lawn to be mowed) but also the numbers of trees you may have (leaves in the Fall season), numbers of shrubs, beds, is your yard leveled or inclined, etc...
Can I skip my maintenance visit?
Yes, you may skip your weekly service and not be charged for it, if you give us a 48 hour notice. You will be charged for the visit if we didn't receive a 48 hour notice.
What happens if it rains on the day of my scheduled visit?
Every scheduled visit will be performed unless notified otherwise. Schedules are set to maximize performance; due to uncontrollable conditions such as weather and traffic we cannot specify an exact time of service and we reserve the right to change the scheduled date. We offer free maintenance visits along the year to obviate visits we might have to cancel due to the weather. Please check dates with us for other projects.
LABOR and CLEANUPS
How much do you charge per hour for labor or cleanups?
We have a flat fee for cleanups and labor work: $150/hour for a crew of 3 men, or $175/hour for a
crew of 4 men, with a 4 hour minimum (half a day).
Debris removal from the property is an an extra charge.
Do you have a minimum hours for cleanups?
Yes, we have a 4 hour minimum for cleanups or labor work. We send a crew of 3 or 4 efficient men.
LANDSCAPING and HARDSCAPING and OTHER PROJECTS
Why do I have to pay a deposit?
Most projects require materials. We need your deposit to place the order and assure your project will have all the materials needed on time.
BILLING and PAYMENTS
Can you email me my invoice?
We encourage all our customers to "be green" and use emails for communication and invoicing.
Does my invoice show my scheduled visit date?
Yes, your monthly invoice shows when your weekly or biweekly visits are scheduled for the coming month.
Are lawn maintenance invoices due up front, for the coming month?
Yes, you are billed for the coming month. Bill is due on the 1st of each month. Late after the 8th.
Are any other projects due upon receipt?
Yes, any work, beside lawn maintenance, is due upon receipt or within 7 days after work is performed.
How can I pay my invoice?
We accept money orders, checks payable to Neighborhood Lawn Care. We offer online credit card payments, or over the phone credit card payments (a 2% fee applies for payments of $1000 and up). You can stop by our office at 5345 Five Forks Trickum Rd Lilburn, to drop your payment.
Can I pay by credit card over the phone?
Yes! For your convenience we can take credit card payments over the phone. Call us at (678) 851 2142 to pay your bills.
We offer automatic payment by credit cards, so you do not have to worry about paying your monthly invoice late.
Do you charge a fee for Credit Card payment?
Credit card payments under $1000 are FREE. Credit cards payments of $1000 and over have a 2% convenience fee.
Whom do I write and where do I send my payment to?
Please make all checks or money orders, in US Dollars, payable to:
Neighborhood Lawn Care, LLC and send to 5345 Five Forks Trickum Road, Lilburn GA 30047.
Please do not mail cash, thank you.
CANCELLATION OF SERVICES
When and how can I cancel my lawn maintenance service?
Maintenance contracts can be cancelled without penalty with 90-day written notice before end of 12 month anniversary date and 30-day written notice after anniversary date. Please send such notice by regular mail or email. Account must be paid in full prior to cancellation date. Termination does not remove your responsibility to pay all fees or costs in collecting any past due amounts, including costs of attorneys or a collection bureau, those fees and costs will be added to your balance.
We may, in our discretion, accept a 30-day or immediate cancellation notice for the following reasons*: You or your spouse are active military and transferred out of the local area, you sold your property, unemployment, sickness and/or death.
*We may ask for proof for early cancellation. A termination fee may apply if cancellation notice is not given.
COMPLAINT and DAMAGE CLAIM
How do I make a complaint or a damage claim?
Client must notified N.L.C. by emailor call us at 678-851-2142 within 48 hours of any damages caused by N.L.C’s. employees while performing work (via phone call for minor problems and in writing for more serious issues). In most cases, N.L.C. will address the problem within two to five business days after receiving client’s request. In some cases it may take longer, depending on circumstances beyond N.L.C.'s control (such as, but not limited to: weather, inappropriate time of year to correct the turf or landscape problem, or non-availability of materials).
N.L.C. is not responsible for damaging any unsecured cables, wires, irrigation pipes or heads, lines etc., which are not
installed deeper than 3" below ground level.
Questions and answers:
Here are below the most frequently asked questions.