Serving Metro Atlanta since 2000
These terms are between you and NEIGHBORHOOD LAWN CARE, LLC (N.L.C.), and govern our respective rights and obligations.
N.L.C. is licensed and insured. Please note that your use of any N.L.C.’s services are also governed by our conditions of use and privacy notice, if you sign up with us, you accept these terms, conditions, limitations and requirements. Please read these Terms carefully.
SERVICES: We will perform all the services stated on page 1 of this contract. Your scheduled visit date will appear on your monthly invoice. Every scheduled visit will be performed unless notified otherwise. Schedules are set to maximize performance; due to uncontrollable conditions such as weather and traffic we cannot specify an exact time of service and we reserve the right to change the scheduled date. We offer free maintenance visits along the year to obviate visits we might have to cancel due to the weather.
Note: Some of our services, such as mowing, are seasonal and might not be performed in the dormant season. Please contact us at least 48 hours prior to your scheduled visit if you have specific requests.
INVOICING: Monthly bill for maintenance is due before or on the 1st of the month for the coming month, late after the 8th. Bills not included in maintenance are due upon receipt. Some projects might require 50% non refundable deposit. You may pay in U.S. Dollars by check, money order or credit card. We accept most major Credit Cards: Visa, MasterCard and Discover. Please make all checks or money orders payable to: Neighborhood Lawn Care, LLC and send to 4764 Hammermill Rd - Suite H - Tucker GA 30084. The outstanding balance is due in full by due date. A $10 late fee will be charged per month if payment is not received by due date. We may, in our discretion, accept partial payments, please contact us for more details. We reserve the right to suspend or cancel our services until payment is received. Services will be terminated if full payment is not received within 60 days after date of invoice. Any checks returned by the issuing institution will be charged a processing fee of $25. We do not offer refunds for services that have already been performed. Each year the price of our services can be subject to an increase, N.L.C. will advise you if your monthly price increase. If you have a bill discrepancy, you should notify us within 7 business days after the receipt of your invoice. We offer your invoice to be mailed, faxed or emailed to you at your convenience. Invoice inquiry, please call 404-454-6876. Information and appointments 678-851-2142.
CLIENT’S RESPONSIBILITIES: Client agrees to pay the charges specified on this contract. Client is not required to be at home while service is performed but the service area must be accessible and free of obstructions (lawn furniture, toys, trash, bio-hazardous materials, etc.) prior to the scheduled visit. All pets must be secured as to pose no threat to service personnel. If we find obstructions, we will service what we have access to and you will be charged for a full service. N.L.C. will not be responsible for damaging any unsecured cables, wires, irrigation pipes or heads, lines etc., which are not installed deeper than 3" below ground level.
TERMINATION OF SERVICES: Contract can be cancelled without penalty with 60-day written notice from either party before end of 12 month anniversary date and 30-day written notice after anniversary date. Please send such notice by regular mail or email. Account must be paid in full prior to cancellation date. Termination does not remove your responsibility to pay all fees or costs in collecting any past due amounts, including costs of attorneys or a collection bureau, those fees and costs will be added to your balance. We may, in our discretion, accept a 30-day or immediate cancellation notice for the following reasons* : You or your spouse are active military and transferred out of the local area, you sell your property, unemployment, sickness and/or death. (*We may ask for proof for early cancellation). A termination fee may apply if cancellation notice is not given.
CANCELLATION OF VISITS: 2 day notice is required for cancellation of a scheduled visit. Please call 678-851-2142, 2 days before your normal scheduled service and let us know you want to be skipped. Scheduled visits will be charged if 2 day notice is not given.
NOTICE OF DAMAGE: Client must notified N.L.C. at 678-851-2142 within 48 hours of any damages caused by N.L.C’s. employees while performing work (via phone call for minor problems and in writing for more serious issues). In most cases, N.L.C. will address the problem within two to five business days after receiving client’s request. In some cases it may take longer, depending on circumstances beyond N.L.C. control (such as, but not limited to: weather, inappropriate time of year to correct the turf or landscape problem, or non-availability of materials).
SATISFACTION: If for any reason, you are not 100% satisfied with your services, please contact 678-851-2142 within 24 hours to resolve the issue. We pride ourselves on exceeding our clients’ expectations and we want to keep communication open.
GUARANTY: Maintenance price is guaranteed for the term of the 12 month contract. We offer a 1 year or a 2 year guarantee for Landscaping and/or Hardscaping work, please ask for our Landscaping Guaranty Policy (conditions may apply).