(678) 851-2142
Lilburn family owned and operated company since 2000
These terms are between you and NEIGHBORHOOD LAWN CARE, LLC (also known as N.L.C.), and govern our respective rights and obligations.
N.L.C. is licensed and insured. Please note that your use of any N.L.C.’s services are also governed by our conditions of use and privacy notice, if you sign up with us, you accept these terms, conditions, limitations and requirements. Please read these terms carefully.
LAWN MAINTENANCE:
All of our lawn maintenance is under a 12 months contract, with automatic renewal until cancellation. We offer 3 maintenance programs: weekly (every week), biweekly (every 2 weeks), our weekly Spring & Summer (April to September) and biweekly Fall & Winter (October to March). We will perform all the services stated on your contract. Some services are performed as needed. Any extra work will be quoted and billed separately. Your scheduled visit dates will appear on your monthly invoice. Every scheduled visits will be performed, weather permitting, or unless notified otherwise. Schedules are set to maximize performance; due to uncontrollable conditions such as weather and traffic, we cannot specify an exact time of service. We reserve the right to change the scheduled date or service crew without notice, to accomodate our team' schedules with any event, or weather and/or Holidays.
We offer free maintenance visits along the year to obviate visits we may have to cancel due to the weather (see below for details).
HOLIDAYS WE CELEBRATE:
We will not service your yard on the following days. Our office will be closed. Your lawn maintenance will be serviced the next day available, please see your invoice or call us for detail.
- New Year's Eve and New Year's Day
- Memorial Day
- Fourth of July
- Labor Day (First Monday of September)
- Thanksgiving and Black Friday
- Christmas Eve and Christimas Day
- Some services are suspended the week between Christmas and New Year's Eve.
MAINTENANCE Q & A:
Do you mow the grass after it rains?
If the grass is too wet, we will not cut it, but we will focus on the rest of the yard and still perform service, unless advised otherwise. This service will still be consider as a full service.
Can you trim all my shrubs during one maintenance visit?
Your designated crew has a limited amount of time per property. They do as much as possible during each time. So if all the shrubs need trimming at same time, it may take several visits to get all the bushes trimmed. We leave to the crew the discretion to trim or not the shrubs and bushes during your service. Some may be done at another time of the year, or after flowering.
We offer cleanups if you wish to have all shrubs taking care of at same time.
Can you remove all the leaves during one maintenance service?
During Fall and Winter month, the crew priority is to blow the leaves off the grass. They mulch* them with the mowers, then blow the dust off the lawn. *We do not bag leaves to avoid waste and recycling process. The extra leaves in the beds are cleaned up little by little at each visits. The maintenance crew does a little bit at each service. By the end of the Winter all the leaves should be removed.
We offer cleanups if you wish for us to remove all the leaves in one service.
Weeds: Weeds in non flowing beds are sprayed with chemicals. Please allow 7 to 14 days for chemical to reach the roots and kill the weeds. Hand picking weeds is an extra service, contact us for a free quote.
Some services are performed as needed, or are seasonal and might not be performed in the dormant season. Please contact us at least 48 hours prior to your scheduled visit if you have specific requests.
Yard waste: Yard waste the crew will create during services will be bagged. Bag removal is $15/month, it includes 5 bags maximum per service. Yard debris and yard bags will be put at street for County pickup, or put in wooded area per the client request.
Extra cleanup: Extra yard cleanup after a storm or an act of God, is not included in lawn maintenance. Please contact us for details.
The maintenance crew does not carry clean up equipment such as chainsaws. They cannot cut up trees or limbs, or remove heavy debris with a truck full of equipment.
Contact us: Please contact us at least 48 hours in advance if you need the maintenance crew to perform an extra service (outside the lawn maintenance scope), so we can make sure they bring the right piece of equipment needed for the extra service. If the maintenance crew cannot do the extra work, we will send our cleanup crew. Please schedule the cleanup crew in advance.
INVOICES and PAYMENTS:
Lawn maintenance invoices:
Maintenance monthly bills are due before or on the 1st of the month, for the coming month, late after the 8th.
Your monthly service rate is a prorated price of the 12 month period. This flat fee will not change depending of the season (growing or dormant) or if we perform an extra visit on the 5th week of certain month. We offer a FREE service on the 5th week of the month. Any extra services needed will require your approval before being performed.
Each year, before January 1st, all accounts are audited, and the price of your services may be revised. N.L.C. will advise you in advance if your monthly rate changes. At that time, you have the right to decline services, if the new rate does not fit your budget.
Maintenance does not require a deposit in order to get on our schedule.
We offer invoices to be mailed ($3 paper billing fee may apply), or emailed (suggested, environmental friendly).
Projects invoices:
All projects are due upon receipt, must be paid within 5 to 7 business days to avoid late fees. All projects require a not refundable, 50% deposit, for materials, and to hold a date on our schedule. We will not hold a date without a deposit. We have a first come, first serve policy for landscaping and hardscaping projects.
Invoice discrepancy:
If you have a bill discrepancy, please notify us within 7 business days after the receipt of your invoice. Call us at 678-851-2142 to speak to our account manager. Use your account number on the invoice, or your full name or address, thank you.
Account is past due:
We will suspend our lawn maintenance services if your account is 2 billing cycle overdue (2 months of lawn maintenance). A fee may apply if your yard needs extra care once we resume. If you need to make payments, please contact us as soon as possible to arrange payment plan. We will resume services once full payment is received.
For lawn mainteneace: a $10 late fee will be charged per month if payment is not received by the 8th of the month. Late fees will no longer be waived starting January 1st 2023.
We may, in our discretion, accept partial payments, please contact us for more details.
Payment solutions:
We accept cash, money orders, checks payable to Neighborhood Lawn Care, online and credit cards payments. All payments must be in U.S. Dollars by check, money order, or credit card. A credit card transaction 3.5% fee applies for invoices over $500. For your convenience we can take credit card payments* over the phone. Call us at (678) 851-2142 to pay your bills. (*fees may apply). We offer automatic payment by credit cards, so you do not have to worry about paying your monthly invoice late. Please make all checks or money orders payable to: Neighborhood Lawn Care, LLC send to 1132 Rockbridge Road, Stone Mountain GA 30087.
If you schedule a payment through your bank ("bill pay"), your address or full name, as your account number.
We now accept Zelle® payments. Zelle® is a fast, safe and easy way to send and receive money with friends, family and others you trust. Look for Zelle in your banking app to get started. Use our email neighborhood-lawncare@comcast.net
Find Zelle® in the mobile banking app of our partners. If you already have your banking app on your phone, there's no download necessary. If your bank or credit union doesn't offer Zelle® yet, just download the Zelle® app to get started.
The outstanding balance is due in full by due date on your invoice. We reserve the right to suspend or cancel our maintenance services until payment is received. Services will be suspended if full payment is not received within 45 days after date of invoice. Any checks returned by the issuing institution will be charged a processing fee of $25. We do not offer refunds for services that have already been performed.
REASONS WE MAY NOT BE ABLE TO SERVICE OR PERFORM A SERVICE:
Weather:
If it rains on the day of your service, we will come the next day available. We try not to skip services. But if we do skip your service, we offer free services along the year to compensate. Note that it very rarely happens. Snow may be the only reason we do not get to service at all. In case of snow, or long period of rain, and if more than 1 visit has to be skipped, we will credit your account for the visits not performed.
We may not mow the grass if it is wet from an earlier rain, but we will service the rest of the property. We will not service the property again if other services have been performed.
For all landscaping or hardscaping projects, the weather dictates if we can work or not.
Obstructions:
Our invoices show the dates your yard will be serviced. So please make sure that your property is ready for our crew to perform all services on your contract. All gates must be open, all pets must be secured as to pose no threat to our service personnel. If the crew does not feel comfortable performing your service because your pet is in the yard, they will not perform service. If the service area is obstructed with furnitures, Holidays decorations, flags, etc., the crew will service around it. We will not come back or refund your service. Keep in mind, we may come a day or two behind if it rained before or on your service date.
Please read "client's responsibility" below.
CLIENT’S RESPONSIBILITIES:
Additional costs or services:
Client agrees to pay the charges specified on their estimate. Estimates are our best estimation of cost, but they may be subject to any additions and/or deductions made pursuant to authorized change orders.
Obstructions:
Client is not required to be at home while service is performed, but the service area must be accessible and free of obstructions (lawn furniture, toys, trash, bio-hazardous materials, etc.) prior to the scheduled visit. All gates must be open for crew to access backyard. All pets must be secured as to pose no threat to service personnel. If we find obstructions, we will service what we have access to and you will be charged for a full service.
Cables, wires, and irrigation:
N.L.C. will not be responsible for damaging any unsecured cables, wires, irrigation pipes or heads, lines etc., which are not installed deeper than 3" below ground level. Mowers should be able to pass over irrigation heads, cables and wires without making damages.
Plants health:
With lawn maintenance, we are not responsible of the maintenance of the plants, beside light trimming. We are not responsible for the health of the plants as we are not in control of the watering, weather, temperatures, fungus, insects and animals, or any other reason outside our control. Watering, feeding, and the health of the plants are at the client's responsibility.
Gates and pets:
Please make sure all gates are unlocked so the crew has access to your backyard. Our teams always do the best they can to close all backyard gates after work is performed. But it is to the client's responsibility to check if all gates are shut properly before letting their pets return back in the yard. N.L.C will not be responsible if pets escape the yard after service of property.
CONTRACT TERMS & CANCELLATION:
Cancellation of maintenance:
12 months contract with automatic renewal until cancellation. Contract can be cancelled without penalty with a 90 day written notice before the end of 12 month anniversary date (date you signed contract), or with a 30 day written notice after 1 year of anniversary date. Please send such notice by regular mail or email. Weekly / Biweekly maintenance program is prorated per month, cancellation fee may apply. Early cancellation penatly can be equal to 3 months of services. Account must be paid in full prior to cancellation date. Termination does not remove your responsibility to pay all fees or costs in collecting any past due amounts, including costs of attorneys or a collection bureau, those fees and costs will be added to your balance. We may, in our discretion, accept an immediate cancellation notice for the following reasons* : You or your spouse are active military and transferred out of the local area, you sold your property, unemployment, sickness and/or death. (*We may ask for proof for early cancellation). A termination fee applies if cancellation notice is not given.
Rude clients and comments will not be tolerated, we reserve the right to cancel your services immediately if you are rude to our staff and crew members.
Cancellation of a project?
Cancellation must be in a written notice. A penalty of 15% of the entire project amount will be held on deposit if project is canceled. Materials that have been purchased, and or delivered cannot be refunded.
CANCELLATION OF VISITS:
48 hour notice is required for cancellation of a scheduled visit. Please call us 48 hours before your normal scheduled service, and let us know you want to be skipped. Scheduled visits will be charged if 48 hours notice is not given. An extra fee may apply, if your property is overgrown once we resume services.
NOTICE OF DAMAGE:
Client must notified N.L.C. within 48 hours of any damages caused by N.L.C’s. employees while performing work (via phone call for minor problems and in writing for more serious issues). Pictures or videos are appreciated. In most cases, N.L.C. will address the problem within two (2) to five (5) business days after receiving client’s request. In some cases it may take longer, depending on circumstances beyond N.L.C. control (such as, but not limited to: weather, inappropriate time of year to correct the turf or landscape problem, or non-availability of materials).
CUSTOMER SATISFACTION: If for any reason, you are not 100% satisfied with your services, please contact us within 24 hours to resolve the issue. We pride ourselves on exceeding our clients’ expectations and we want to keep communication open. Feel free to call us at 678-851-2142 or email at neighborhood-lawncare@comcast.net or use our "contact us page" with your questions or remarks.